Terms & Conditions

Acceptance of Contract Terms
Please read these terms & conditions carefully. By accessing this web-site and/or placing an order with conceptonetn.com you agree to be bound by the terms & conditions stated below. If you do not agree to the terms & conditions stated below, please do not access this web-site. Concept One, Inc. Reserves the right to change, modify or amend these terms and conditions without any notice.

Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall www.conceptonetn.com be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if www.conceptonetn.com or a www.conceptonetn.com authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Use & Restrictions
The copyright in all material provided on this site is held by www.conceptonetn.com or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of www.conceptonetn.com or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Concept One's permission, "mirror" any material contained on this site on any other server. Any unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Office Hours
Our office hours are 8:00am to 5:00pm CST Monday - Friday.

Sales Tax Exemption
If you qualify for sales tax exemption, provide a copy of your department of revenue certificate (see sample). If your tax exemption is for a 501 (c)(3), government agency, etc. provide us with your letter of determination.

Customers Goods
At Concept One we take pride in precision, however accidents can occur. If you supply us with, or contract us to deal with your own decals, photos, prints, signs or any materials. Please be advised:

Mounting/Lamination
When original documents are laminated or mounted, there is a risk they may be permanently damaged.
The mounting or laminating process may destroy heat-sensitive items, photographs, large items, very thick/thin papers, and/or items with heavy ink or toner coverage.
Original documents, such as autographed pictures, may lose value once mounted and/or laminated.

Embroidery
Machine malfunction could permanently damage products.
Misalignment or incorrect placement of monogram could occur.

Engraving
Scratching, denting, punching holes or cutting can permanently damage products.
Machine malfunction could permanently damage products.
Misalignment or spelling errors could occur.

Screen Printing/Digital Printing
Scorching may occur during the curing process.
Inks could permanently damage products.
Adhesion problems could develop on certain products.
Misalignment and misplacement can occur.

Decal/Sign removal and installation
There is a risk that any method of decal/sign removal and/or installation can permanently damage, scratch, discolor, or break; paint, material or substrate.

Release of Liability not limited to items or situations listed above, which only represent things which may occur.

Customer Submitted Artwork or Graphics
Please refer to The Artwork section in our Knowledge Center for artwork requirements.

Please provide Pantone color values whenever possible. Concept One, Inc. is not responsible for any color shift that occurs within files provided in CMYK or RGB color modes.

All artwork, designs and images must be provided in minimum of 72 DPI at full size. Concept One, Inc. is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

The Concept One team will do everything in their power to make sure that your prints come out as good as is possible.

Color Proofing & Matching
Concept One, Inc. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Application of UV Coating may affect or change the appearance of the printed colors.  Concept One, Inc. is not liable for the final color appearance of a UV product.

Pantone color matching is available upon request for screenprinted products and digital prints from vector-based art. We will not match any other color charts (paint charts, 3M vinyl charts, etc.).

Order Approval
Customer is fully responsible for final proof and layout approval prior to the printing process.
Concept One, Inc. is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files.

Rush Ordering
Rush processing may be available upon request. Additional fees may apply to a rush processing job. The fees and the ability to produce a rush job will depend on numerous things, including: setup time; the time of day you are placing the order; the size (sq. feet) of the order, and the other orders we are producing that day.
If you want to rush process an order you must do so when you go to place the order by calling 1-615-452-2900.

Production Time
Due to the diversity of products and services offered by Concept One, production times vary greatly. After choosing a product or service contact us and a knowledgeable sales representative will be glad to assist you.

Payment & Processing
Concept One does not process any order until a deposit or prepayment is received. Payments can be made via check, money order or credit card. Orders will remain on hold until payment is received. We do not keep your credit information on hand for any reason, once the complete charge goes through our processor. If your organization needs an open account please fill out our new customer credit application. We do not have personal charge accounts.

Order Cancellation
Concept One will be happy to help you cancel your order prior to production. Customer service will inform you of any cancellation charges depending on the stage of the order. Orders in the later stages of production may not be cancelled or refunded. Once an order has been placed successfully, no refunds are issued for logo and/or graphic services. Concept One is not responsible for any duplicate orders that are due to customer error.

Shipping & Delivery
Freight/Shipping charges will be added to all orders, unless special provisions have been agreed upon. Common Carrier/Motor Freight Shipments are subject to crating/boxing charges. Our shipping charges are determined by the total weight/size of your order. F.O.B. shipping point-prepaid and charged, almost all orders ship via UPS. Time in transit (shipping time) does not include day of pickup, Saturday, Sunday or Holidays.

A minimum shipping charge of $12.50 applies to all orders. Note, UPS charges an extra fee when shipping to residential addresses compared to commercial addresses, we suggest shipping to a commercial address to keep cost as low as possible.

Important Notice – reporting freight damage is your responsibility – follow these procedures immediately upon receipt of your shipment.

  1. Inspect all cartons for damage before signing for shipment. Note freight bill/carrier of any damage.
  2. Open and inspect all cartons in the presence of the driver before signing freight bill.
  3. Tag and keep any cartoning in which damage goods are received, in its original condition for inspection by carrier.
  4. Report all damage immediately to the carrier and request inspection and claim forms.
  5. Your shipment is F.O.B. Factory. You must file any freight claims directly with the delivery carrier. If you need any assistance please contact us at 1-615-452-2900.

 

Estimated Shipping Time

Estimated Shipping Time

Returns/Refunds
Since all orders are unique to the customer, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify Concept One, Inc. within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days from the time when the ordered product delivery was taken.